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Comment réussir la gestion de votre Contingent Workforce : cinq réflexions, deux listes et la conclusion

Le Meetup de ClubVMSA du 25 octobre 2018 organisé dans les locaux de bpost, en partenariat avec NextConomy et sponsorisé par Connecting-Expertise, a produit 5 réflexions autour du thème ‘Manage your external talent : Insource vs. Outsource?’.

Plus de la moitié des participants sont responsables de collaborateurs (externes) et/ou des achats dans leurs organisations (avec entre autres : AkzoNobel, imec, Bridgestone, UCB, …). Étaient présents également, des représentants des fournisseurs de solutions (VMS, MSP, FMS, Staffing, …) et le sponsor de l’événement, Connecting-Expertise. Ensemble, ils apportent des enseignements essentiels que nous vous transmettons sous forme de cinq réflexions, deux listes et la conclusion (en anglais).

  • “Instead of immediately outsourcing to a Managed Service Provider, start managing external talent internally with support of a Master Vendor and build up maturity in talent management before taking a next step.”
  • “Companies who do not have their workforce planning and processes set up correctly are doomed.”
  • “You need to co-create the process of contracting external talent with Procurement, HR and the business. That way, you create confidence in the process and get a better buy-in.”
  • “You can always ask the business if you can challenge their proposed candidates with your own suggestion.”
  • “This discussion ‘insource vrs outsource’ has to be lifted to a higher level. Why do we need talent? What is the long term strategy? What is the cost when we don’t have the right talent at our disposal? These are questions to be answered at the executive level, with involvement of other departments.”

Outsourcing the management of your Contingent Workforce to an external Managed Service Provider? Arguments pro and con.Pro:

  • A Managed Service Provider has a better knowledge of the market. They are the experts!
  • Outsourcing makes the process more efficient, and thus cheaper.
  • By outsourcing you guarantee business continuity and compliance: no workarounds.
  • An MSP is more flexible when the volume changes or when subject matter expertise is needed.


  • We understand best what the business needs are and are capable of negotiating the best prices. We are the experts!
  • This is a business critical process that needs to be kept in house.
  • By keeping it in house, the business will have more confidence in the process. There also is a better cultural fit.
  • We can adapt the process quicker if business needs change.

Conclusion? Set out on the journey, but keep the end in mind

Before taking concrete steps, some strategic issues need to be addressed.

  • How does the mission of bpost translate in a strategic vision and approach on the workforce and where does Contingent Labor fit in?
  • Which roles and responsibilities in the management of the Contingent Workforce does the organisation wish to keep in house, and which will be outsourced?
  • What is the role of HR when it comes to external talent and how are the complementary roles of HR and Procurement best defined throughout the hiring process?
Marleen Deleu
Marleen Deleu - Director Trends & Insights NextConomy - on a mission to bring insights and expertise to the freelance workforce and users of contingent labor in Belgium Voir tous les articles de #Marleen Deleu